Privacy Policy

1. Who we are

TheAISEOAgency.io is a trading name of Click Intelligence LTD (company number 08492173), a UK-registered company. Our registered office is 20-22 Wenlock Road, London, England, N1 7GU, and our operating office is 4 Royal Crescent, Second and Third Floor, Cheltenham, GL50 3DA, United Kingdom. In this policy, “we”, “us” and “our” refer to Click Intelligence LTD.

We are the data controller for the personal information described in this policy. If you have any questions, contact us at hello@theaiseoagency.io or 01978 526964.

2. Information we collect

We collect information you give us directly, and limited information collected automatically when you use our website.

• Enquiry and contact details. When you submit a contact form or book a call, we collect your name, email address, phone number and any message or details you provide.
• Technical and usage information. Our hosting and infrastructure providers may automatically log standard technical data such as IP address, browser type, device information and pages visited, for security and reliability purposes.
• Cookies. We use a limited number of cookies, described in our Cookie Policy.

3. How we use your information

We use the information we collect to:

• respond to your enquiries and provide the information, quotes or services you have requested;
• manage and deliver any services you engage us for;
• maintain the security, performance and functionality of our website;
• comply with our legal and regulatory obligations.

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects, and we do not sell your personal information to third parties.

4. Our legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Consent — where you have voluntarily submitted a contact form or requested that we get in touch.
• Legitimate interests — to respond to enquiries, maintain our website’s security, and understand how our services can be improved, where this does not override your rights.
• Legal obligation — where we need to retain or disclose information to comply with the law.

5. How we share your information

We do not sell or rent your personal information. We may share it with:

• Service providers who process data on our behalf, such as Web3Forms, which processes contact form submissions and delivers them to our team by email. These providers are only permitted to use your information to provide the service to us.
• Companies within the Click Intelligence group, where relevant to delivering our services.
• Regulators or authorities, where we are required to by law.

6. International transfers

Some of the third-party services we use, such as Web3Forms, may process data on servers located outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections recognised under UK data protection law.

7. How long we keep your information

We retain enquiry and contact information for as long as necessary to respond to your enquiry and, where a business relationship follows, for the duration of that relationship plus a reasonable period afterwards for record-keeping, accounting and legal purposes. We periodically review and delete information we no longer need.

8. Your rights

Under UK GDPR, you have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information, in certain circumstances;
• ask us to restrict or object to our processing of your information;
• request that your information be provided to you, or transferred to another organisation, in a portable format;
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at hello@theaiseoagency.io. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not handled your information properly.

9. Cookies

Our website uses a limited number of cookies to function correctly. Full details are set out in our Cookie Policy.

10. Children’s privacy

Our website and services are intended for business audiences and are not directed at children. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The “last updated” date at the top of this page shows when it was last revised.

12. Contact us

If you have any questions about this policy or how we handle your information, please contact us:

• Email: hello@theaiseoagency.io
• Phone: 01978 526964
• Post: Click Intelligence LTD, 4 Royal Crescent, Second and Third Floor, Cheltenham, GL50 3DA, United Kingdom